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Knowledge base
▹ Before the Order
Before order inquiry
6
Is VAT included in all prices?
What currency are prices listed on Qavashop.com?
Price Match Terms & Conditions
Can I pick up my order from your warehouse or office?
Do you have a mobile application?
See all 6 articles
▹ After the Order
After Order Inquiry
7
I placed an order as a guest. Can I change it into a registered user account?
How long will I wait for the refund?
The item arrived in the box with different tape on it than the manufacturer sealing. Was it used before?
Can I store my order in your warehouse?
How can I cancel or return my order?
See all 7 articles
▹ Shipping & Delivery
Shipping & Delivery Inquiry
9
Can I ship one order to multiple addresses?
Can I change my delivery address?
What is the delivery time?
Do you ship to remote areas in Saudi Arabia?
How can I contact a delivery driver?
See all 9 articles
▹ Service & Warranty
Service & Warranty Inquiries
10
The technician didn't come on time. What should I do?
Is installation included in the price of the item?
My machine ins't working properly, can I get a replacement?
Do you have installation guides/videos?
Do used items have a warranty?
See all 10 articles
▹ Product Info & Availability
Product Info & Availability Inquiry
3
Is the voltage of product 110V or 220V?
I have a question related to the frequency (60 Hz or 50 Hz) of the item.
Can I get your catalog?
▹ Payments & Invoices
Payment & Invoices Inquiry
6
How can I pay for my order?
Can I pay for my order with Apple Pay?
Can I pay with installments?
Is my credit card and personal information secure when I order from your site?
How can I pay if my payment failed?
See all 6 articles
▹ Promotions
Promotions Inquiry
2
Can I get an additional discount?
Are there any available coupon codes?
▹ Selling on Qavashop
Selling on Qavashop Inquiry
1
How can I sell equipment on Qavashop?
▹ About Us
Contact Inquiry
2
How can I contact you?
Do you have a showroom or a store?
About Us Inquiry
2
Where are you located?
Are you a Saudi company?
Other Inquiry
1
How can I apply for a job on Qavashop
