Service & Warranty Inquiries

The technician didn't come on time. What should I do?
If the technician didn't come on time please contact us through email, call, or chat. We will contact the technician and provide you with feedback.
Mon, 21 Feb, 2022 at 3:58 PM
Is installation included in the price of the item?
Installation is not included in the price, It is a paid service that can be requested through our application Spherey which can be downloaded from these lin...
Mon, 21 Feb, 2022 at 3:59 PM
My machine ins't working properly, can I get a replacement?
If you find that the item isn't working properly, please install our mobile application for service requests and inspections. Action will be taken based...
Mon, 21 Feb, 2022 at 4:00 PM
Do you have installation guides/videos?
Yes, check out our Youtube channel. If you still have questions please reach out to our customer service agents and we would be happy to help.
Mon, 21 Feb, 2022 at 4:01 PM
Do used items have a warranty?
Most of used or open-box QavashopFulfilled items have 10-12 months of warranty. Detailed information is provided on the product details page.
Sun, 27 Feb, 2022 at 3:38 PM
How long is the guarantee / warranty?
Warranty period:  Qavashop warrants all the equipment for its parts (except consumable parts) and services for the duration of 2 years for brand new items a...
Sun, 27 Feb, 2022 at 3:45 PM
Do you offer spare parts for items available on Qavashop?
Yes, Please contact us and share the needed part's picture on name on ( ) 
Mon, 21 Feb, 2022 at 7:32 PM
How can i request installation service/maintenance?
1. The first: check who is the seller of your equipment When you need maintenance for your machine, the first thing to do is to check if your machine is...
Thu, 24 Feb, 2022 at 1:36 PM
I received a product with glitch, scratches, dents or the item is not working properly. What should I do?
First of all, we are very sorry to hear you faced this issue. We are putting a lot of effort into internal processes to avoid such a situation. Your case sh...
Wed, 23 Feb, 2022 at 2:52 PM
How can I contact a technician?
You can do it directly from the job in the SphereY application and you will be transferred to Whatsapp communication with the technician assigned to the job...
Wed, 23 Feb, 2022 at 3:04 PM