After Order Inquiry

I placed an order as a guest. Can I change it into a registered user account?
It is possible! But unfortunately, it has to be done from our side. You can contact us at ( customerservice@ekuep.com )
Mon, 21 Feb, 2022 at 10:29 AM
How long will I wait for the refund?
We make every effort to shorten the time it takes to return funds to your account. Important notes:  If the refund request was for a returned ite...
Mon, 21 Feb, 2022 at 10:30 AM
The item arrived in the box with different tape on it than the manufacturer sealing. Was it used before?
If the original box has been sealed using tape other than the original manufacturer's tape it means the item was checked in our warehouse before shippin...
Mon, 21 Feb, 2022 at 10:31 AM
Can I store my order in your warehouse?
Unfortunately, this service is not available
Mon, 21 Feb, 2022 at 10:31 AM
How can I cancel or return my order?
Order cancellation You can cancel the order any time before the delivery has been delivered to you.   Order (or item) return or replacement If you are n...
Mon, 21 Feb, 2022 at 10:45 AM
Can I contact the seller?
If you need to contact the seller of the item you have ordered, please send us your inquiry and we will contact the supplier and come back to you promptly...
Mon, 21 Feb, 2022 at 10:46 AM
Why was my order canceled?
Your order can get canceled if the ordered item is out of stock and there was no response from the customer's side. If the order was shipped and r...
Mon, 21 Feb, 2022 at 10:48 AM